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Shipping & Returns

SHIPPING AND RETURNS

The following is a list of frequently asked questions regarding shipping. If you have any further questions regarding shipping, please call 843-478-9332 and a Lowcountryprinting.com representative will assist you.


SHIPPING AND DELIVERY

- How long do orders usually take to get delivered?
- How much does shipping cost?
- How do I check on my order?

RETURNS AND EXCHANGES

- Can I return or exchange something I ordered?
- My package arrived damaged, what should I do?
- I never received my order, what should I do?




SHIPPING AND RETURNS

How long do orders usually take to get delivered?

All standard orders are shipped out not later than 48 hours from the posted payment for your order. Although, shipping times vary by delivery location, UPS standard service (Ground) generally takes 3 - 5 business days for delivery. UPS 3Day Service generally takes 3 - 4 days, UPS 2Day Service generally takes 2 - 3 days, and Next Day Service is delivered the following business day.

Delta Dash packages are delivered within 24 hours of shipment and sometimes can be in your nearest airport as quickly as 12 hours from shipment.


 
How much does shipping cost?

Shipping costs vary depending on the shipping method you select. You will be prompted to select your shipping method during checkout and you will be able to quote out different options.


 
How do I check on my order?

When you make a purchase, you will automatically receive a confirmation email with your order details, as well as several handy link to help you stay informed on the status of your order. Once your order has been processed and shipped, you'll receive a follow up email informing you of the change in order status, along with tracking information that will allow you to pin point exactly where your order is while in transit. Further, you can also view your order details, as well as track recent orders you've placed with us by signing in and viewing your account. Within your ACCOUNT, you'll find links to several helpful tools, including a link to your ORDER HISTORY which allows you to view your order's status, as well as track your package once it's been shipped.



 
RETURNS AND EXCHANGES

Can I return or exchange something I ordered?

Because all of our work is custom printed to order, all sales are final. We are unable to use or recycle your printing after we have completed it.


 
My package arrived damaged, what should I do?

Occasionally, UPS accidentally mishandles packages. If your package appears to have been damaged in transit, please have the delivery person notate their records before signing for the package, or notify UPS immediately upon discovery of any damage by calling 1-800-742-8477. Once you've notified UPS, please contact us, and we'll work with them to file a claim and resolve the incident.

If your package was damaged by Delta Cargo, please contact us and we'll walk you through the claims process.


    
I never received my order, what should I do?

Although very rare, packages do sometimes get lost in transit. If you happen to be one of those unlucky few, we will assist you in filing a claim with the shipping company responsible for the error. However, if the tracking number indicates that your package has been delivered to your address, we cannot be held responsible, and it will be up to you to dispute delivery with the carrier.


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